Terms & Conditions

We offer a 30 day guarantee and you are entitled to return your hair extensions or any other product /products purchased within this time. If for any reason you are not satisfied with your product, you can return it to us ‘as delivered’ for a full refund. If the product is faulty or we send it in error, you can also return it within 30 days for a replacement. The full refund will be the full product price at time of purchase. We are unable to refund postage charges. For any returned item requiring it to be ‘as delivered’, no part of the packaging should be removed or damaged. Goods should be received ‘as delivered’. For hygiene reasons we can only offer refunds on hair products that have not been opened, worn or tampered with.

If you would like to return an item please email us for the return details.

Under no circumstances or event will Mooi Hair Xetensions be liable for any direct, indirect, punitive incidental, special or consequential damages or any damages whatsoever arising from the misuse of its products. It is essential that you are properly trained and experienced before applying any of our extensions or related product(s). If you are in doubt about your capabilities with regards to use, suitability or fitting of any product we supply please seek the advise of a fully qualified expert in this field before using any product. If you are unsure about the suitability of the hair for your desired look, please seek the advise of a professional in this field. We do not accept any liability once the whole hair has been used, We always suggest testing a small piece (1-2 inches/ 3-4 bonds) first for dying etc. We do not accept any liability for home dye kits,  We do not advise dying light blonde colours or bleaching our hair extensions as further processing to this extreme can damage the hair. Our hair extensions alone cannot damage your hair, but unqualified fitting & removal can. A qualified hair extensionist in this field should always be used to apply & remove extensions.

BUY NOW – PAY LATER!
These Pay later terms apply between you (who are at least 18 years old) and this store where you purchase your goods, tickets, or services when you choose Pay later as your payment method.

When you choose Pay later, we offer you the possibility to pay on a due date 30 days from the shipment of the goods or tickets/availability date of the services or digital content. We assign our claim for payment due on your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction to pay directly to Klarna. For contact details and further information about Klarna, go to: klarna.co.uk

PAY ONLY AFTER YOU HAVE RECEIVED YOUR ORDER!
Klarna offers consumers Buyer Protection which means for example that you as a consumer do not have to pay for the ordered goods until you have received them, and that Klarna will assist you with problems related to your purchase.

For more information and instructions please go to: https://www.klarna.com/uk/buyer-protection-description/

We charge an invoice fee of 0 (£) per purchase. It is important that you complete your payment for your purchase no later than on the communicated due date. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf.

CREDIT CHECK AND HANDLING OF YOUR PERSONAL DATA BY KLARNA
If you choose Pay later, Klarna will assess your creditworthiness. We may carry out a limited credit search on you at a credit reference agency. This search will not affect your credit score or your chances of obtaining a credit in future.Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.