This website is operated by Mooi Hair Extensions Ltd., trading as Mooi Hair Extensions a company registered in England & Wales under company number 11338661.

We operate on the internet as https://mooihairextensions.co.uk/. If you have any queries/complaints about us, please email info@mooihairextensions.co.uk.

This Policy was created January 2023.

This document guides the use of our website (“https://mooihairextensions.co.uk/”) as a whole or in parts. It comprises of our Terms of use, Hair Policy, Sales Contract, Delivery contract and Refunds Policy.

You are advised to carefully read this document.

By using this website, you have accepted to abide by the Terms of Use, our Privacy Notice and our Cookie Policy.

We reserve the right to make changes to these documents periodically and recommend that you review them regularly.

Your continued use of this website after changes have been made constitutes your acceptance of these Terms of Use as revised.

If you do not agree with these terms, you should not proceed to use this website.

For references: use of the “website” refers to our website (“https://mooihairextensions.co.uk/”) ; to “you” and “your” refers to you, our client; use of “we”, “us” and “our” refers to Mooi Hair Extensions Ltd.; use of “Content” refers to the text, graphics, photographs, information and other material displayed from time to time on the website; and to “Services” refers to the advisory services that we provide.

TERMS OF USE

By proceeding to use our website, you agree to abide by the following terms;

You must NOT;

  •  Try to access our systems or reverse-engineer, recompile, disassemble or otherwise tamper with the website, its content and/or any software used in connection with the website or emails originating from the website.
  • Use the website with card details you are authorized to use
  • Introduce any virus, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data to the website.
  • Use any software, devices, or other processes to “crawl” or “spider” any web pages contained on the website
  • monitor or copy, or allow others to monitor or copy, our web pages or the content included herein.
  • “frame” or otherwise simulate the appearance or function of this website.
  • Take any action that interferes with the proper working of or places an unreasonable load on our infrastructure, including but not limited to unsolicited communications, attempts to gain unauthorized access, or transmission or activation of computer viruses or other attempts at DDOS attacks.

When you post content;

  • Contents you post should not depict or refer to illicit drugs, aggression or unruly, irresponsible, or anti-social behaviour.
  • You must not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
  • The name associated with your online account may be published against each product review left. We reserve the right, to remove or edit any content if it does not comply with these terms.

Intellectual Property

  • We own the copyright, trademarks and all other intellectual property rights in the content and expressly reserve all rights on the same.
  • You may print and download extracts from this website for your own noncommercial use and in respect of your receipt of our Services, provided that you do not modify any of the content, you do not use any graphics or photographs separately from their accompanying text and you do not remove any copyright or trademark notification or other proprietary notices from such extracts.
  • All other reproduction or use of extracts of content is strictly prohibited. In particular, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service or used for any commercial purposes whatsoever without our prior written permission.

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LINKS

You may create a link from your platform to the website provided that you obtain our prior written consent and provided that you create the link on the terms given at consent and do not replicate, the home page of this website and you DO NOT;

  • Create a frame or any other browser or border environment around this website.
  • Imply that we endorse, approve or are associated with any properties, products or services other than our own.
  • Misrepresent your relationship with us or present any other false information about us.
  • Use any of our content or trademarks without our express written permission.
  • Create a link from a website that is not owned by you.
  • Display any content on your website that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke without prior notice any right we grant to you to link to our website should you breach any of these Terms of Use.

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over, and make no endorsement of, the content or availability of these third party websites.

We accept no liability for any statements, information, products or services that are published on or accessible through any websites owned or operated by third parties and you use and rely on the same at your own risk.

LAW AND JURISDICTION

These Terms of Use will be governed by the law of England and Wales. Any dispute arising in connection with the same shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. The contract is subject to English law, we both agree that any dispute arising under or connected to it will be decided by the English courts. If any clause of this contract is found in any way to be void by a court or other competent authority, then all other clause of the contract will continue to apply.

Disclaimers

Nothing excuses our responsibility to protect our clients under the law and also the consumer protection rights particularly from death, Personal injury, fraud or fraud misrepresentation.

 However, we would not be liable when;

  •  You rely on commentaries or materials solely posted on our website.
  • Communication is lost, intercepted, altered or accessed by a third party.
  • There is unauthorized access or disruption or interruption of use of our platform.
  • Claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer.
  • Misuse arises from unlawful disclosure of your account information.

 This disclaimer does not invalidate our liability for death or personal injury arising from our negligence.

 

Please Note;

We expressly reserve the right to revoke without prior notice any right we grant to you to link to our website should you breach any of these Terms of Use. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over, and make no endorsement of, the content or availability of these third party websites.

We accept no liability for any statements, information, products or services that are published on or accessible through any websites owned or operated by third parties and you use and rely on the same at your own risk.

We have the right to revise and amend these Terms of Use from time to time and any changes will be posted to our website.

All intellectual property rights in the goods including all designs, trademarks, brand names, images and logos are and shall remain our property, or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you.

If you have any questions about the clauses or anything else, please send an email info@mooihairextensions.co.uk.

Hair policy

Any concern with the hair must be reported to us via email to info@mooihairextensions.co.uk within a
maximum of 30 days of the received date; this is due to human hair being a consumable item during wear.

Any colouring, toning including silver and purple shampooing or tinting of extensions is done
entirely at the customer’s own risk and we will not test, refund or exchange any extensions that
have been exposed to the above nor will Mooi Hair Extensions accept hair back that has been
altered in any way including clip-ins. All hair extensions must be returned in the original product
colour and format.

Goods are not considered faulty if their condition deteriorates due to poor hair management
including heat damage, incorrect aftercare, or poor application. If no fault is present, or the hair
has been damaged or coloured in any way, the goods will be returned to the customer at a cost,
and we will not refund or replace the goods.

Heat over 180 degrees should not be used on Mooi hair extensions.
We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for
various reasons, including discolouration of the hair when coming into contact with swimming pool
chlorine and the hair drying out through excess heat. We strongly advise all customers using hair
extensions to avoid both chlorine and seawater as this can damage hair and hair colour.
We require all the hair back within 7 days of the complaint being approved, this will then be examined
and inspected by our dedicated Quality Control Department which can take up to 14 days. Once
tested if a fault has been found we will issue you a replacement or refund.

Mooi hair extensions will not issue any refunds or replacements until the original hair has come back
for testing.
The goods are the responsibility of the customer until they reach to us. Please ensure all items are
packaged properly to avoid transit damages. Any returned goods that we receive which are outside of
this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or
exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items
back to you at a cost, otherwise, they will be destroyed within 91 working days from their receipt back
to us.

Mooi hair extensions will not be held responsible for any additional expenses due to faulty goods e.g.
removal or re-application costs. We strongly advise that a qualified professional applies and removes
any professional hair extensions to prevent any damage to your own hair, this should also include a
sign consultation form before application.

HAIR DISCOLOURATION

Hair extensions may change colour over time or due to environmental factors which can also include
some standard beauty products and excessive heat. Extra care should be taken to avoid the hair coming in contact with sun protection creams, oils, perfume and false tanning products. Contact with
such products will cause the hair to turn peach/pink or copper colour, this can also happen if the hair
encounters high mineral content found mostly found in pool water and seawater, this is due to a
chemical reaction that is not classed as a manufacturing fault.

Please refer to our Aftercare Guidelines Hair Policy for more information.

Delivery

For Next Day Delivery, orders must be placed before 3pm Monday-Friday otherwise your order will be
dispatched the next working day. Please kindly note, next day delivery is not a guaranteed service.
It is the responsibility of the buyer to ensure that the address has been entered fully and correctly at
checkout. Once an order has been placed, we cannot amend the address due to a strict shipping
schedule nor can we cancel the order.
For ‘signed for’ deliveries most couriers will now ask for your name and sign the parcel on your behalf.
This is due to Covid 19.
If a delivery has been unsuccessful or the order has been refused delivery this will come back to us
and a refund will automatically be issued. We will not redeliver any parcels once they have been
returned.

Leave with a neighbour

 If you request the parcel to be delivered to a neighbour, the courier will not
be held responsible for any loss or damage that may occur.
If your shipment shows as ‘delivered’ and you have not received this, please do check with your
neighbour or safe place first. Mooi hair extensions will ask you to sign a denial of receipt form then
continue to raise a claim with the courier on the recipient’s behalf. Please be informed that all claims
will undergo investigations which can take 14-30 days to be completed. We do have to allow for these
investigations to be complete before issuing any replacements.

REFUNDS AND EXCHANGES

Refunds are issued within 14 calendar days from return, however we aim to issue refunds within one
week where possible. Please note that we will not be held liable for any interest payment that you may
incur because any refund was made outside of your credit/debit card timescales.
All returns and exchanges will need to be processed through our online return portal within 14 days of
receipt. We do not offer a free returns label. Returns can take up to 30 days to be returned to back to
us.
For hygiene reasons, we can not accept any products back that have been worn or removed from the
coils.
Any returned goods that we receive which are outside of the Returns Policy will be defined as “In
Dispute”. Such “In Dispute” items will not be refunded or exchanged. A reason for this “In Dispute”

decision will be provided. We are happy to re-ship “In Dispute” items back to you, otherwise they will
be destroyed within 91 calendar days from their receipt back at Beauty Works.
We are unable to replace or exchange an item until the original parcel is returned to us. If you need an
item in a hurry, we suggest you place a second order for the new item and send the original back at a
later date.

Paypal paylater/ Klarna

Orders placed using PayPal and Klarna services can take up to 7 days to be processed. Please allow
at least 48 hours before contacting us regarding your order. Due to the processing time with cannot
guarantee the next day delivery service.

We have the right to revise and amend these Terms of Use from time to time and any changes will be posted to our website.

All intellectual property rights in the goods including all designs, trademarks, brand names, images and logos are and shall remain our property, or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you.

If you have any questions about the clauses or anything else, please send an email info@mooihairextensions.co.uk.